Week 1 Quiz >> Teamwork Skills: Communicating Effectively in Groups
TOTAL POINTS 15
1.What is a theory of communication?
1 point
A way to exercise human agency in communication situations
A way to understand or explain what communication is and what people are doing when they communicate
A way to define how people should interact with each other in various social contexts
2.You are the head of the board of directors for a local nonprofit organization. Next week you are having an important meeting to decide whether or not to continue your partnership with another organization. Members of the board have very different opinions about this issue, but it is essential that the board is unified in its decision and the direction it provides for your nonprofit organization. Therefore, the board wants consensus on this decision, not just a majority vote. Your job as head is to facilitate a meeting that helps the board achieve consensus in their deliberations about this issue.
According to our lesson on Interaction Design, which design issue is most directly addressed with the plan to achieve a consensus decision?
1 point
Preferred modes of talk
Scale
Nature of communication
Diversity among competing interests
3Which concept involves creating our world through communications?
1 point
Social construction
Agency
Contextualization
Institutionalization
4.The idea that there are many social worlds is referred to as ______________.
1 point
Pluralism
Agency
Objectivism
Normative
5.Your company is having a big meeting next week where different project teams will present their ideas for the next innovative product the company should develop. The meeting is organized so that project teams will make persuasive appeals to the company executives, who will then ask difficult and adversarial questions about the presentations. Project teams are expected to engage the executives in intense deliberation and defend their ideas. The executive will decide on the best idea and provide additional funding to support the winning project.
According to our lesson on Interaction Design, which design issue is most clearly evident in the way this meeting is organized?
1 point
Scale
Preferred mode of talk
Diversity among competing interests
Nature of communication
6.Which model or theory of communication sees communication as a linear process of sending and receiving messages from one person to another?
1 point
Transmission model of communication
Rhetorical model of communication
Institutional model of communication
Social construction model of communication
7.Our criminal justice system consists of various professionals, such as police, lawyers, and judges. The overall goals of the system are to ensure public safety and administer justice. The police, lawyers, and judges all interact to accomplish these goals. The criminal justice system is supported through local and state taxes, as well as federal funding. It is very clear who is (and is not) a part of the criminal justice system—there are very specific professional requirements to police, lawyers, and judges.
According to our lesson on Systems and Institutions, who or what are the inputs in this system?
1 point
Police, lawyers, and judges
Taxes and federal funding
Public safety
Professional requirements
8.The Boulder City Council is planning a public meeting to discuss how to manage and develop a new parcel of open space land that the City of Boulder recently acquired. This is an important public issue and many people have strong opinions about what to do–or not do–with the land. The City Council wants citizen input, but there are so many people interested in this issue that it will be impossible to involve everyone at a public meeting. So the City Council creates a “citizen’s input panel” made up of ten Boulder residents who will gather input from the entire community and represent these interests to the City Council in a report to be presented at the upcoming public meeting.
According to our lesson on Interaction Design, which design issue is the City Council most directly addressing with the citizens input panel?
1 point
Preferred modes of talk
Nature of communication
Diversity
Scale
9.Our healthcare system consists of various healthcare professionals, such as doctors and nurses. The overall goal of the system is to ensure personal well-being and recovery from illness. Our healthcare system is supported through individual and employer contributions, as well as state and federal government funding. The system involves numerous interactions between doctors, patients, administrators, regulators, and insurance companies. There are relatively clear lines that distinguish what is in or outside of our healthcare system, such as laws that dictate what kinds of medicines and procedures are legal, and who is allowed to practice medicine.
According to our lesson on Systems and Institutions, who or what are the agents in this system?
1 point
Doctors and nurses
Laws that indicate who is allowed to practice medicine
Interactions among administrators and insurance companies
State and federal funding
10.According to our lesson on the Hidden Forces of Systems and Institutions, which of the following statements best describes the relationship between systems and institutions?
1 point
Institutions are particular kinds of systems
Systems are particular kinds of institutions
Most systems become institutions
Systems and institutions are equivalent
11.You are the president of your local homeowners association, which consists of all volunteer members who are residents in your neighborhood. At a recent meeting you delegated a substantial amount of work to some of the other members. “I know these are difficult tasks, but you’re part of this team and you need to get this work done”, you told them. But at your next monthly meeting you were surprised that those association members weren’t there…they simply decided to quit because they had better things to do with their time.
Which aspect of civic groups is most evident in this example?
1 point
Stakeholder representation
Voluntary involvement
Public deliberation
Clear lines of authority
12.Which term best describes the circumstances that form the setting for group communication?
1 point
Context
Institution
Deliberation
System
13.According to our lesson on Theories of Communication, which of the following best represents the relationship level of communication?
1 point
A group member who often makes sarcastic comments, even though he is usually correct in his assessment of the ideas your group is discussing
A group member who gives a project update that includes all the necessary technical and financial information about the status of the project
A group member who often includes too much information in her weekly email updates, which most group members would prefer to be more concise and efficient
A group member who does not explain the acronyms he uses when updating the group on his work, leaving other groups members confused and frustrated
14.According to our lesson on Theories of Communication, a good analogy is to understand theories as _______________.
1 point
An operating system
A smartphone app
An algorithm
A computer code
15.According to our lesson on the Hidden Force of Context, which of the following best represents a civic context of group communication?
1 point
The executive team for a multinational corporation
A community taskforce to address poverty and homelessness
A government panel on economic policies
The marketing department for a new tech startup
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